User Engagement Representative

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

 

At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

 

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

 

Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.

Join us and make a meaningful impact.

 

Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status.

Markon is seeking a User Engagement Representative to support our NRO client from Chantilly, VA.

As a User Engagement Representative, you will serve as the vital link between end users and the enterprise, ensuring mission needs are met through active communication, responsive engagement, and strategic coordination. Responsibilities include:

• Identify, capture, and prioritize user intelligence needs, capability gaps, and operational shortfalls

• Rapidly respond to user requirements with NRO enterprise solutions and support mechanisms

• Assist users in articulating and advocating their system and intelligence support needs across the Intelligence Community (IC)

• Ensure users understand and can access NRO systems, tools, and services to enable mission execution

• Develop and manage engaging business and marketing plans to expand user adoption of enterprise capabilities

• Design, monitor, and continuously evaluate marketing and engagement campaigns to enhance user awareness and participation

• Document user requirements, use cases, and user stories in support of capability development and delivery

• Support government program management tasks including budgeting, readiness reviews, and control documentation

• Promote collaboration across technical teams and mission stakeholders to translate user needs into actionable engineering and delivery plans

• Communicate effectively with both technical and non-technical stakeholders to ensure transparency, alignment, and user satisfaction

Required:
Entry-Level:

• 0–3 years with a Bachelor’s in Business Management, Computer Science, Administration, or related field

  • OR 7 years with a High School Diploma/GED

  • OR 5 years with an Associate degree

Intermediate-Level:

• 4–7 years with a Master’s in Business Management, Computer Science, Administration, or related field

  • OR 10 years with a High School Diploma/GED

  • OR 8 years with an Associate degree in Business Management, Computer Science, Administration, or related field

  • OR 6 years with a Bachelor’s degree in Business Management, Computer Science, Administration, or related field

Senior-Level:

• 8+ years with a Doctorate in Business Management, Computer Science, Administration, or related field

  • OR 16 years with a High School Diploma/GED

  • OR 14 years with an Associate degree in Business Management, Computer Science, Administration, or related field

  • OR 12 years with a Bachelor’s degree in Business Management, Computer Science, Administration, or related field

  • OR 10 years with a Master’s degree in Business Management, Computer Science, Administration, or related field

AND

• Active Top Secret/SCI clearance with a CI Polygraph (preferrably with this client)

• Strong business analysis, communication, coordination, and leadership skills

• Experience developing and monitoring marketing/engagement campaigns

• Proficiency in documenting requirements, use cases, and user stories

• Understanding of cloud computing technologies and software development

• Familiarity with Agile project management methodologies

• Knowledge of federal/government program management, budgeting, and readiness processes

• Ability to work effectively in fast-paced, high-demand, and collaborative environments

Desired:

• Demonstrated success in developing marketing plans and business strategies to grow customer engagement

• Experience promoting adoption of cloud-based or technical platforms in mission environments

USD $120,000.00 - USD $200,000.00 /Yr.

The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.